From our court to yours. Everything you need to know before your order arrives.
Delivered across Oman & the GCC
Tracked, door-to-door delivery with Asyad Express. We prepare in-stock orders within 1–2 business days after order and payment confirmation. The estimates below start when the parcel is dispatched.
Free delivery in Oman from OMR 20For orders of OMR 20 or more after discounts, including VAT, with chargeable weight up to 5 kg.
Delivery fees and estimated transit times by destination
Destination
Delivery fee
After dispatch
Oman
2.500 OMRUp to 5 kg; then 0.500 OMR per extra kg
1–3 business daysFree on qualifying OMR 20+ orders
United Arab Emirates
6.000 OMRUp to 5 kg; then 1.000 OMR per extra kg
1–2 business days
Saudi Arabia
7.000 OMRUp to 1 kg; then 3.000 OMR per extra kg
1–2 business days
Qatar
7.000 OMRUp to 1 kg; then 3.000 OMR per extra kg
1–2 business days
Bahrain
7.000 OMRUp to 1 kg; then 3.000 OMR per extra kg
1–2 business days
Kuwait
9.000 OMRUp to 1 kg; then 3.000 OMR per extra kg
1–2 business days
Delivery times are estimates. Remote locations, public holidays and customs clearance can take longer. We share tracking details after dispatch.
How is the final delivery fee calculated?
Checkout confirms your delivery charge before payment. Chargeable weight is the greater of actual weight and volumetric weight (length × width × height in cm ÷ 5,000), rounded up to the next whole kg. GCC fees include carrier clearance and handling; destination import duties and government taxes, if charged, are payable by the recipient. Oman’s free-delivery offer does not apply to GCC destinations. Contact us for parcels over 30 kg.
Can I collect my order?
Contact us to arrange collection before placing your order. We will confirm the location, time and availability. Please wait for a ready-to-collect confirmation before travelling.
Returns, made clear
Changed your mind?
Contact us within 7 days of delivery to request a return. Keep the product unused, in its original condition, with tags, packaging and accessories. Opened pressurised ball cans and used or fitted grips and protectors are excluded from change-of-mind returns.
You pay return delivery for a change of mind. Delivery already completed is not refundable. We do not retrospectively charge for free delivery. For a partial bundle return, the refund reflects the amount actually paid for the returned items.
Damaged, faulty or the wrong item?
Contact us as soon as you notice a problem and avoid further use. Send your order number and clear photos of the product, the issue and any damaged packaging. We will arrange assessment and the appropriate remedy.
For a confirmed defect or incorrect item, we arrange the reasonable return-delivery cost. Oman’s statutory 15-day defective-item return or exchange rights and applicable warranty rights remain protected. The 7-day change-of-mind conditions do not restrict these rights; original packaging is not a condition for a valid defect claim.
Three simple steps
Get in touchShare your order number and reason for the return.
Arrange the returnWe confirm the address, packaging and courier instructions.
Receive your outcomeWe inspect the item and explain the refund, replacement or repair.
Refunds and cancellations
Approved refunds are processed to the original payment method, normally within 5–10 business days after return acceptance. Your bank may take additional time to display the credit. Contact us promptly to cancel an order before dispatch; if we cancel before dispatch, we refund the full amount paid. Once dispatched, the returns process applies. Destination customs charges collected separately are handled by the relevant authority.
A one-year racket warranty
Every new racket bought from SPADELX includes our 12-month manufacturing-defect warranty from delivery. It covers genuine material or workmanship faults, including defects discovered during normal, intended use.
What is covered
Manufacturing faults confirmed by assessment, such as structural or bonding defects that are not caused by impact or misuse. We provide the appropriate repair, replacement or refund in line with the assessment and your applicable rights.
What is not covered
Damage from collisions with glass, fences, the ground or another racket; accidental impacts; normal wear and cosmetic scuffs from play; heat, moisture, improper storage or misuse; and unauthorised repairs or modifications that cause the fault. Consumable wear in balls, grips and protectors is not covered by the racket warranty.
How to make a warranty claim
Stop using the racket when you notice a possible defect. Contact us within the warranty period with proof of purchase, photos and a short description of when the issue appeared. We may need to inspect the racket, and we will explain the assessment and next steps. This is SPADELX’s store warranty, alongside any applicable manufacturer support and statutory rights.
SPADELX
We’re here to help.
Questions before you buy, or support after delivery? Speak to our team.
